The data controller responsible for your personal data is:

2.1 Data you provide directly

When you submit an enquiry, request a quote, or contact us through our website, you may provide us with:

• Company name, contact name, and job title
• Business email address and telephone number
• Company address and country
• Business type and company website
• Details of your enquiry or product requirements

2.2 Data collected automatically

When you visit our website, we automatically collect certain technical data, including:

• IP address and approximate geographic location (GeoIP)
• Browser type, version, and screen resolution
• Device type, brand, model, and operating system
• Pages visited, time spent on pages, and referral URLs
• Internet service provider (ISP)

We use the data we collect for the following purposes:

We do not use your personal data for automated decision-making or profiling.

What are cookies?

Cookies are small text files stored on your device by your web browser when you visit a website. They allow the website to recognise your browser on return visits and help provide a more personalised experience.

How we use cookies

Our website uses cookies and similar tracking technologies (Track ID) to:

• Maintain website functionality and session management
• Collect anonymised usage statistics (via Google Analytics)
• Improve website performance and user experience

We do not use cookies to track your browsing activity across other websites or to serve targeted advertising.

Managing cookies

You can configure your browser to notify you when cookies are set, or to block cookies entirely. Please note that disabling cookies may affect the functionality of certain features on our website. Instructions for managing cookies can be found in your browser’s help documentation.

We use Google Analytics to analyse aggregate website usage patterns, including average session duration, pages visited, search queries, and geographic distribution of visitors. This data is used solely to improve our website’s content and functionality.

We use Google Analytics to collect aggregated website usage information. We do not use this data to directly identify individual visitors. Data is processed by Google LLC in accordance with their privacy policy, available at: policies.google.com/privacy.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Where is your data stored?

Your personal data and website usage data are stored on Amazon Web Services (AWS) infrastructure. AWS is a cloud services provider that maintains security certifications including compliance with international data protection standards.

How long do we keep your data?

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Enquiry and contact data: Retained for up to 24 months from the date of last contact, after which it is permanently deleted unless an ongoing business relationship exists.
• Website usage data (analytics): Retained for up to 24 months in aggregated, anonymised form, then permanently deleted.
• Cookie data: Session cookies are deleted when you close your browser. Persistent cookies expire as specified by the individual cookie, typically within 12–24 months.

We do not sell, rent, or trade your personal data. We do not share your personal data with third parties except in the following limited circumstances:

• Service providers: We may share data with trusted third-party service providers (such as AWS for hosting and Google for analytics) who process data on our behalf under contractual data processing agreements.
• Legal requirements: We may disclose your data if required to do so by law, or in response to a valid legal request from a competent authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you of any such change.

All third-party service providers are required to handle your data in accordance with applicable data protection laws and our data processing agreements.

Subject to applicable law and certain conditions, you may have the following rights regarding your personal data. If you are located in Taiwan, your rights are governed by the Personal Data Protection Act (PDPA). Additional rights may apply if you are located in other jurisdictions.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include:

• SSL/HTTPS encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS technology.
• Secure cloud infrastructure: Data is stored on AWS, which maintains comprehensive security certifications and physical access controls.
• Access controls: Access to personal data is restricted to authorised personnel who require it to respond to your enquiries.

While we take data security seriously, no method of transmission over the internet or electronic storage is completely secure. If you have concerns about a specific interaction with our website, please contact us.

We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable law. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page
• Post a notice on our website, or notify you by email where appropriate

We encourage you to review this Privacy Policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how we handle your personal data, please contact us: